Shipping/Delivery:
What are my shipping options?
Like any well-travelled tennis champ, we’re prepared to serve you wherever you are. We offer standard shipping within Australia and standard shipping for international orders sent outside of Australia.
We also offer free standard shipping anywhere in Australia when you spend $99 or more in a single transaction. Ace!
How much will shipping be and when will my delivery arrive?
The table below sets out shipping costs and estimated delivery times:
|
Delivery (Business Days) |
Cost (AUD) |
|
|
Within Australia |
||
|
Standard (Over $99) |
5-7 Business Days |
FREE |
|
Standard (Under $99) |
5-7 Business Days |
$9.95 |
|
Express |
N/A |
N/A |
|
International (Standard Only) |
||
|
New Zealand |
7-10 |
$12.50 |
|
South Pacific |
10-12 |
$50.00 |
|
East Asia |
10-15 |
$50.00 |
|
North America |
10-15 |
$50.00 |
|
Rest of the World |
15-20 |
$50.00 |
Tennis Lab - Bulky Items (Racquets and Tennis Bags)
|
Delivery (Business Days) |
Cost (AUD) |
|
|
Within Australia |
||
|
Standard (Over $99) |
10-14 Business Days |
FREE |
|
Standard (Under $99) |
10-14 Business Days |
$9.95 |
|
Express |
N/A |
N/A |
|
International (Standard Only) |
||
|
New Zealand |
10-14 |
$300.00 |
|
South Pacific |
10-21 |
$300.00 |
|
East Asia |
10-21 |
$300.00 |
|
North America |
10-21 |
$300.00 |
|
Rest of the World |
10-21 |
$300.00 |
Whilst we’ll do our absolute best to meet the above delivery times, please note that some delivery times may be different for personalised, pre-sale products or memorabilia products. We will do our best to notify you of the expected delivery times when you order these types of products. You can also bounce an email to our customer service team with any questions about delivery times at enquiries@australianopenshop.com.
For international orders, an additional fee will apply for those orders exceeding 20kg.
For orders shipped within Australia the estimated delivery times we have listed apply to capital cities and major regional centres only. Rather like a more cautious second serve, delivery to locations outside these areas may take longer.
Orders shipped outside Australia may be delayed or take longer to arrive due to international customs processes.
And thanks to our popularity, delivery may unfortunately take longer during the times we serve promotional events, sales or offers.
I’m located outside of Australia - will I need to pay customs fees?
International orders may incur additional tax and/or customs charges when they arrive to your location. It is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order and to check that they’re playing ball.
How can I track my order?
You will receive an email from us when your order has been teed up, served, dispatched and is volleying its way to you! This email will contain tracking details and you will be able to click a link to receive updates on the delivery status of your order.
Returns:
What is your returns policy?
Faulty, damaged, wrongly described or incorrect products
If your product has a fault (or a double fault!), is damaged, was wrongly described or if we have accidently served you a dud into the net and sent you the wrong product, we will pay for the shipping / freight costs to have the product swiftly returned to us, like a perfectly-aimed single backhand.
If your online purchase happens to be the wrong size or you have simply changed your mind, we'll refund and/or exchange these goods, provided they are returned unworn and with original tags within 30 days. Unfortunately, we can't cover postage charges in this case, however, australianopenshop.com will re-ship good to you at no additional charge.
How can I return a product?
You can serve us a return by following by following the simple steps set out below:
-
Let us know you’d like to return your product: lodge your return with our customer service team by emailing enquiries@
australianopenshop.com . - Complete and print the Exchange and Return form here.
-
Post back your product: please wrap up your products with the Exchange and Returns form secured inside.
AO Shop Returns
6 Chifley Drive
Moorabbin Airport VIC 3194
Please ensure that you lodge your return with our customer service team before sending any products back to us. Returns that aren’t lodged with us first will not be processed, so remember to always play by the rules!
How can I check if you have received my returned products?
Once you have shipped back your products please allow up to 30 days (this may vary depending on your location and your request) for us to rally back, confirm that we have received your return and are processing your refund or exchange.
If you have not heard from us within this time you can smash an email to our customer service team for an update at enquiries@
How will my payment be refunded?
All refunds from the Australian Open online shop will be forehanded right back to you, i.e. returned via the same payment method you used when you placed your order.
We will notify you once we have processed your refund via email to the email address you provided when your order was made or that is registered to your account within 7 - 10 days of receipt of your email.
I’m not sure what to do and need help!
Don’t panic and cause a racquet! Just email our friendly customer service team at enquiries@
Have a great time out in the sun!
