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Delivery & Returns

Shipping/Delivery:

What are my shipping options? 

Like any well-travelled tennis champ, we’re prepared to serve you wherever you are. So we offer both standard and express shipping within Australia and standard shipping for international orders sent outside of Australia.

We also offer free standard shipping anywhere in Australia when you spend $150 or more in a single transaction. Ace!

How much will shipping be and when will my delivery arrive?

The table below sets out shipping costs and estimated delivery times:

Delivery (Business Days)

Cost (AUD)

Within Australia

Standard (Over $150)

2-5

FREE

Standard (Under $150)

2-5

$9.95

Express

1-2

$12.50

International (Standard Only)

New Zealand

7-10

$12.50

South Pacific

10-12

$50.00

East Asia

10-15

$50.00

North America

10-15

$50.00

Rest of the World

15-20

$50.00


Whilst we’ll do our absolute best to meet the above delivery times, please note that some delivery times may be different for personalised, pre-sale products or memorabilia products. We will do our best to notify you of the expected delivery times when you order these types of products. You can also bounce an email to our customer service team with any questions about delivery times at enquiries@australianopenshop.com.

For orders shipped within Australia the estimated delivery times we have listed apply to capital cities and major regional centres only. Rather like a more cautious second serve, delivery to locations outside these areas may take longer.

Orders shipped outside Australia may be delayed or take longer to arrive due to international customs processes.

And thanks to our popularity, delivery may unfortunately take longer during the times we serve promotional events, sales or offers.

I’m located outside of Australia - will I need to pay customs fees?

International orders may incur additional tax and/or customs charges when they arrive to your location. It is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order and to check that they’re playing ball.

How can I track my order?

You will receive an email from us when your order has been teed up, served, dispatched and is volleying its way to you! This email will contain tracking details and you will be able to click a link to receive updates on the delivery status of your order.  

Returns:

What is your returns policy?

Faulty, damaged, wrongly described or incorrect products

If your product has a fault (or a double fault!), is damaged, was wrongly described or if we have accidently served you a dud into the net and sent you the wrong product, we will pay for the shipping / freight costs to have the product swiftly returned to us, like a perfectly-aimed single backhand.

How can I return a product?

You can serve us a return by following by following the simple steps set out below:

  1. Let us know you’d like to lodge a return: lodge your return with our customer service team by emailing enquiries@australianopenshop.com
  2. Post back your product: simply post the product you would like to return back to us along with your completed Returns & Exchange Application Form. You can find our postal address at the bottom of this form.

Please ensure that you lodge your return with our customer service team before sending any products back to us. Returns that aren’t lodged with us first will not be processed, so remember to always play by the rules!

When you exchange an item we will cover the cost of sending the exchanged item back to you.

How can I check if you have received my returned products?

Once you have shipped back your products please allow up to 14 days (this may vary depending on your location and your request) for us to rally back, confirm that we have received your return and are processing your refund or exchange.

If you have not heard from us within this time you can smash an email to our customer service team for an update at enquiries@australianopenshop.com.

How will my payment be refunded?

All refunds from the Australian Open online shop will be forehanded right back to you, i.e. returned via the same payment method you used when you placed your order.

We will notify you once we have processed your refund via email to the email address you provided when your order was made or that is registered to your account within 7 - 10 days of receipt of your email.

I’m not sure what to do and need help!

Don’t panic and cause a racquet! Just email our friendly customer service team at enquiries@australianopenshop.com and we will help you out faster than Andy Roddick can ace it down the line (ok maybe not but you know what we mean!).

Have a great time out in the sun!