配送ポリシー
What are my shipping options?
We offer standard shipping within Australia and standard shipping for international orders sent outside of Australia.
We also offer free standard shipping anywhere in Australia when you spend $150 or more in a single transaction.
How much will shipping be and when will my delivery arrive?
All orders are processed by our warehouse within 1 to 3 business days (excluding weekends and holidays) following receipt of your order confirmation email. You will receive further notifications once your order has been fulfilled and dispatched.
The table below sets out shipping costs and estimated delivery times:
|
Delivery (Business Days) |
Cost (AUD) |
|
|
Within Australia |
||
|
Standard (Over $150) |
5-7 Business Days |
FREE |
|
Standard (Under $150) |
5-7 Business Days |
$11.95 |
|
Express |
N/A |
N/A |
|
International (Standard Only) |
||
|
New Zealand |
7-10 |
$32.50 |
|
South Pacific |
10-12 |
$50.00 |
|
East Asia |
10-15 |
$50.00 |
|
North America |
10-15 |
$50.00 |
|
Rest of the World |
15-20 |
$50.00 |
Tennis Lab - Bulky Items (Racquets and Tennis Bags)
|
Delivery (Business Days) |
Cost (AUD) |
|
|
Within Australia |
||
|
Standard (Over $150) |
10-14 Business Days |
FREE |
|
Standard (Under $150) |
10-14 Business Days |
$9.95 |
|
Express |
N/A |
N/A |
|
International (Standard Only) |
||
|
New Zealand |
10-14 |
$300.00 |
|
South Pacific |
10-21 |
$300.00 |
|
East Asia |
10-21 |
$300.00 |
|
North America |
10-21 |
$300.00 |
|
Rest of the World |
10-21 |
$300.00 |
Whilst we’ll do our absolute best to meet the above delivery times, please note that some delivery times may be different for pre-order products. Delivery may also take longer when we have promotional events, sales or offers.
For orders shipped within Australia the estimated delivery times we have listed apply to capital cities and major regional centres only, delivery to locations outside these areas may take longer.
Orders shipped outside Australia may be delayed or take longer to arrive due to international customs processes. For international orders exceeding 20kg, an additional fee will apply.
I’m located outside of Australia - will I need to pay customs fees?
International orders may incur additional tax, tariffs, duties and/or customs charges when they arrive to your location. It is your responsibility to pay any additional tax, tariff, duty or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an Order.
How can I track my order?
You will receive an email from us when your order has been dispatched and is on its way to you! This email will contain tracking details, and you will be able to click a link to receive updates on the delivery status of your order.
