Shipping/Delivery:
What are my shipping options?
We offer standard shipping within Australia and standard shipping for international orders sent outside of Australia.
We also offer free standard shipping anywhere in Australia when you spend $99 or more in a single transaction.
How much will shipping be and when will my delivery arrive?
All orders are processed by our warehouse within 1 to 3 business days (excluding weekends and holidays) following receipt of your order confirmation email. You will receive further notifications once your order has been fulfilled and dispatched.
The table below sets out shipping costs and estimated delivery times:
|
Delivery (Business Days) |
Cost (AUD) |
|
|
Within Australia |
||
|
Standard (Over $99) |
5-7 Business Days |
FREE |
|
Standard (Under $99) |
5-7 Business Days |
$9.95 |
|
Express |
N/A |
N/A |
|
International (Standard Only) |
||
|
New Zealand |
7-10 |
$12.50 |
|
South Pacific |
10-12 |
$50.00 |
|
East Asia |
10-15 |
$50.00 |
|
North America |
10-15 |
$50.00 |
|
Rest of the World |
15-20 |
$50.00 |
Tennis Lab - Bulky Items (Racquets and Tennis Bags)
|
Delivery (Business Days) |
Cost (AUD) |
|
|
Within Australia |
||
|
Standard (Over $99) |
10-14 Business Days |
FREE |
|
Standard (Under $99) |
10-14 Business Days |
$9.95 |
|
Express |
N/A |
N/A |
|
International (Standard Only) |
||
|
New Zealand |
10-14 |
$300.00 |
|
South Pacific |
10-21 |
$300.00 |
|
East Asia |
10-21 |
$300.00 |
|
North America |
10-21 |
$300.00 |
|
Rest of the World |
10-21 |
$300.00 |
Whilst we’ll do our absolute best to meet the above delivery times, please note that some delivery times may be different for pre-order products. Delivery may also take longer when we have promotional events, sales or offers.
For orders shipped within Australia the estimated delivery times we have listed apply to capital cities and major regional centres only, delivery to locations outside these areas may take longer.
Orders shipped outside Australia may be delayed or take longer to arrive due to international customs processes. For international orders exceeding 20kg, an additional fee will apply.
I’m located outside of Australia - will I need to pay customs fees?
International orders may incur additional tax, tariffs, duties and/or customs charges when they arrive to your location. It is your responsibility to pay any additional tax, tariff, duty or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an Order.
How can I track my order?
You will receive an email from us when your order has been dispatched and is on its way to you! This email will contain tracking details, and you will be able to click a link to receive updates on the delivery status of your order.
Returns:
Consumer guarantees
You have rights under the Australian Consumer Law and nothing within our returns policy will restrict, exclude or modify your consumer rights under the Australian Consumer Law.
What is your returns policy?
Faulty, damaged, wrongly described or incorrect products
If your product has a fault, is damaged, was wrongly described or if we have accidently sent you the wrong product, please contact us at enquiries@
If the fault is confirmed, we will either replace or repair the product, if possible, or refund you the purchase price of the product. We will pay for the shipping / freight costs to have the faulty product swiftly returned to us, and the replacement or repaired product sent back to you.
If the product has a major fault, you are entitled to choose if you want us to replace or repair it, if possible, or refund you the purchase price of the product.
How can I return a product?
You can serve us a return by following the simple steps set out below:
-
Let us know you’d like to return your product: lodge your return with our customer service team by emailing enquiries@
australianopenshop.com . - Complete and print the Exchange and Return form here.
-
Post back your product: please wrap up your products with the Exchange and Returns form secured inside.
AO Shop Returns
6 Chifley Drive
Moorabbin Airport VIC 3194
Please ensure that you lodge your return with our customer service team at enquiries@
How can I check if you have received my returned products?
Once you have shipped back your products please allow up to 30 days (this may vary depending on your location and your request) for us to confirm that we have received your return and are processing your refund or exchange.
If you have not heard from us within this time, you can contact our customer service team for an update at enquiries@
How will my payment be refunded?
All refunds from the Australian Open online shop will be returned via the same payment method you used when you placed your order.
We will notify you once we have processed your refund via email to the email address you provided when your order was made or that is registered to your account within 7 - 10 days of receipt of your email.
